Trust is the foundation element in any relationship, including the patient-provider relationship. If we make analyses the data about trust in the patient-provider relationship, we found 70-80 percent of patients do not provide correct information to their physician. However, 23 percent of patients avoid giving detailed information about their health history. Most patients speak a lie when asked questions about their health, smoking, or drinking habits. The patient-physician relationship is linked with patient health and patient dishonesty is linked with negative effects on his health.
Patients must trust that their healthcare professionals will work in their best interests to get the best health outcomes. Patients’ trust in their physicians has more important than treatment satisfaction and their overall satisfaction with care. Stronger patient-physician relationships are linked with improved patient outcomes.
In the healthcare system the nature of the patient-physician relationship places where a patient existed in a critical situation he needs a great deal of trust in their providers. Patients expect that their provider must be compassionate and honest. These expectations boost patient confidence. In a patient-physician relationship, solid communication ensures that patient feels respect and worth when with their physician.
Many factors have a great influence on the patient-physician relationship. Some of them are as follows:
- Speech ability and language articulation.
- Foreign language speaker.
- Unavailability of provider or patient to meet face-to-face.
- Gender differences.
- Race/cultural differences.
- Psychological/emotional distress.
- Illness.
- Others.
Many things can help providers gain their patient’s trust. Some of them are as follows:
Patient Self-Respect:
A provider can improve his patient’s trust by giving respect to the patient. Careful listening, eye contact, and clear communication help patient to feel respect. Many things can be used to attract other people. The most important thing is your behaviour with others. If you do respect other people they also respect you and make trust in you.
Patient Healthcare:
In the current era, the physician does not have much time to check the patient and take care of his health. The focus on revenue disturbed his whole practice. Mostly in small practices providers do not hire staff for billing and coding. Medical billing services for small practices can be got from any medical billing company.
If providers want to grow their business and gain patient trust. They should focus on patient care rather than the revenue of their business. They should take help from any medical billing company that deals with the practice revenue cycle. Medical billing outsourcing ensures accurate timely billing. It also helps them to reduce the denial rate of claims and increase revenue.
No interruption and distraction:
It is the most common thing that providers to spend 15 minutes with their patients. They need to use this time with proper focus on patient care. They should avoid using mobile phones during appointments. Any kind of interruption or distraction can disregard the patient. In this case, most patients feel less priority and their trust in the physician becomes damaged.
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Cooperative staff:
Physicians need to hire good employees who must have good communication skills. Their effective communication will impress them. This thing will improve provider-patient trust in their relationships. They should have good manners. Their behaviour with patients has great value in the patients-physicians relationship.
Priorities health issues to discuss:
Such important things that patients need to follow to build strong relationships with providers. They should start their discussion with the provider with the most important health issue. Patients should avoid focusing on unnecessary things. The complete discussion about health issues helps them to improve their relationship.
Bring a companion when necessary:
Patients need to bring a companion or family member to their appointment when necessary. To clarify information or ask questions in critical situations, patients should bring a companion to their appointments.
Be honest:
Patient and provider both needs, to be honest with each other. The patient should give correct information to the physician. If you are not true about these things, this will impact your health. Then this thing also affected the patient-physician relationships.
Use patient portal:
Many healthcare clinics provide an online portal for patients where they can verify their appointments, and check their test records, and patient history. They can also give feedback to the physician. If patients will use an online portal, then they will take a lot of advantages. This type of communication helps them to improve their trust and relationship.
Be prepared for an appointment:
Patients need to take a few minutes make prepare themselves for their appointment with the provider. They should prepare themselves for their discussion with the physician. If they do not know about the symptoms of their illness then it will impact their trust.